Cebu Pacific, the Philippines’ leading airline, makes significant improvements in its customer policies by offering non-expiring travel funds and extending the validity of travel vouchers to provide passengers better travel experience.
Effective August 1, 2023, the airline rolled out the following changes:
No expiration of Travel Funds
Previously, travel funds were valid for six (6) months from the conversion date. However, under the new policy, travel funds will no longer have an expiration date. Passengers can now use their travel funds as a virtual wallet to pay for new bookings or add-ons in the future without any time constraints.
In addition, those with a MyCebuPacific account can use their non-expiring travel funds not only for themselves but also for booking flights on behalf of their family members or friends, adding an element of convenience and support for their loved ones’ travel arrangements.
Longer travel voucher validity
Travel vouchers will now be valid for 18 months, compared to the previous six (6) months. This allows passengers more time to use them for booking flights.
This latest initiative by Cebu Pacific highlights its commitment to listen to its passengers and adapt its services to meet their evolving travel needs. By putting customers’ convenience and satisfaction at the forefront, Cebu Pacific is steadfast in maintaining its position as a customer-centric airline.
“The improvements in our customer care policies, especially the non-expiry of our Travel Fund, is a testament to our commitment to our passengers and our promise to keep listening and improving. With these enhancements, we hope to make air travel even more accessible to every Juan,” said Candice Iyog, Cebu Pacific Chief Marketing and Customer Experience Officer.
The airline currently flies to 35 domestic and 23 international destinations, spanning across Asia, Australia, and the Middle East.