While the entire island of Mindanao is currently under Martial Law (as declared by Malacañang, 10 p.m. of May 23 amid a still ongoing local terrorists’ attack in Marawi City), Cebu Pacific has assured the public that its operations in the area remain normal as there is no restriction or limitation imposed yet by air travel authorities.
However, the airline and its budget subsidiary Cebgo (formerly SEAir) advise all their passengers who are traveling through airports across Mindanao to allot sufficient travel time to go to those hubs as there could be heightened security measures that are necessarily implemented throughout the region. The passengers are also reminded that heavy traffic could be expected around the airports as there are additional check points to be installed.
Moreover, passengers of both Cebu Pacific and Cebgo going to and from destinations in Mindanao who have tickets scheduled from May 25 to 31 are given the option to re-book their tickets for free within 30 days. They could also opt to place the cost of their unused tickets in a travel fund that they can use in their future flight bookings.
Passengers can contact Cebu Pacific for re-bookings and other concerns through the airline’s hotline +632 7020 888. They can also reach the company through its official accounts in Facebook and Twitter.
Meanwhile, Philippine Airlines (PAL) has also announced that it is allowing its passengers with confirmed flight schedules dated May 24 to July 30 to re-book their tickets within 90 days from original flight date or within ticket validity period, to refund their tickets, or to re-route flights (although additional fares and taxes may apply).
PAL passengers who have concerns about traveling to Mindanao these days can take any of the three options by reaching out through the airline’s hotline +632 855 8888. They can also proceed to any PAL ticketing office or PAL partner travel agency.