Cebu Pacific has announced the cancellation of all its domestic and international flights scheduled from May 1 to 15, 2020. This also applies to all Cebgo flights.
The move comes after the national government declared an extension of the enhanced community quarantine in Metro Manila and some provinces across Luzon and the implementation of general community quarantine over other provinces nationwide.
The budget carrier first canceled flights due to the quarantine in March, then announced additional cancellations in April when the lockdown was first extended for 15 days.
All affected passengers can still choose from three options—free rebooking, crediting of ticket amount in full to a travel fund, and full monetary refund. Cebu Pacific is advising its passengers to manage their bookings through its website (click ‘Manage Booking’) prior to their scheduled travel dates.
Passengers can rebook to any other travel date within three months—with waived rebooking fees and fare difference. Those who will opt for crediting the ticket price to a full travel fund can use the amount within a year—they can either book a flight up to a year ahead or use it to pay for add-ons like seat selection and baggage allowance, among others. The travel fund can be claimed for a full refund if unused within the prescribed 12-month period.
Meanwhile, full refund processing can start after the lifting of the community quarantine and when regular work schedules resume. But those who choose this option are advised to wait for about three to four billing cycles due to the unprecedented volume of requests.
If you have booked through a travel agent, you may coordinate with the agency to manage your booking.
On the other hand, passengers with booked flights from May 16 to September 30 who wish to change their travel plans have the following options:
Option 1 – Rebook to any other travel date within one year. Change/Rebooking fees will be waived, but fare difference may apply.
Option 2 – Place the full cost of the ticket in a travel fund valid for a year. You may decide and book travel within a year, for flights as far as one year ahead.
During the lockdown, Cebu Pacific will continue its all-cargo flights to support the movement of essential goods, including personal protective equipment and medications across the country.