Globe Telecom subscribers hit by service interruptions on weekend

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Scorching hot day on Saturday (April 28) was no match for hot heads triggered by the inconvenience most of Globe Telecom’s subscribers experienced. Beginning in the morning, the prepaid mobile subscribers of the giant telecom firm were not able to make calls, send SMS, or access mobile data.

By 12 noon that day, the company issued an advisory telling affected subscribers about the full restoration of the system. It said its Globe (prepaid), Globe At Home LTE, and Prepaid WiFi customers can then use the services again, which had supposedly returned to normal. In the statement, Globe Senior Vice President for Corporate Communications Yoly Crisanto cited ‘system issue’ for the service outage but did not further elaborate.

Photo from Globe Telecom’s Facebook page

Affecting other subscribers
An hour after, or at 1 p.m., Globe issued another advisory for its postpaid and Platinum subscribers. “We wish to advise our mobile postpaid and platinum customers of intermittent experience on mobile data at this time,” the advisory read. “We assure our customers that our technical teams are working to improve your data experience as soon as possible.”

At 10 p.m., the company posted an advisory at its Facebook page telling all its Globe and TM Prepaid, Postpaid, and Platinum subscribers as well as broadband (postpaid LTE and Home Prepaid WiFi) customers that all services including voice, SMS, and data were fully restored and back to normal.

Globe Telecom’s advisory by end of day, April 28

Making up
But Globe was able to turn frustrations into raves when it announced to its prepaid subscribers that it was facilitating free calls, SMS, and mobile data usage for a limited period that day. For postpaid subscribers, it sent an SMS by 10 p.m. that it would be sending Globe Rewards points on or before Saturday (May 5), though it did not specify how many points will be given to each affected subscriber.

It has been just a little over six months since Globe’s postpaid and prepaid subscribers last experienced massive service interruptions. On October 16, 2017 (Monday), the network’s subscribers were not able to make calls, send SMS, or connect to the internet via mobile data for a few hours. Back then an advisory released by the company cited emergency operations on servers as the culprit to the problem.

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