LBC is continuously gaining strength as a top-of-mind brand in the courier and logistics industry. The Philippines’ leading courier has successfully transitioned to the new ISO 9001 Quality Management Systems standards, with certification from a third-party certifying body, ABS Quality Evaluations.
The company has consistently proven its ability to sustain, extend, and renew its standard certifications to cover air and sea freight logistics, remittance and payment solutions, and contact center management for corporate and retail customers while strictly following the risk-based framework of the ISO 9001:2015 standards.
“The certification is a badge for the company,” said LBC Senior Manager for Quality Excellence Marizza Bacabac. “It is a step closer in achieving LBC’s vision of being the leading access and fulfillment solutions partner, professionally and technologically equipped to serve individuals and business entities worldwide.”
Bacabac added that the coverage and application of quality tools is applied to its branches as well as delivery hubs across the country. LBC’s focus on quality combines with brand attributes of Clarity, Certainty, and Convenience ensuring controlled operations, presence of active management supervision, and maintenance of care for partners and employees.
LBC’s quality excellence journey started in 2011 when its corporate arm, LBC Solutions, obtained standard certification for its sea and air freight services. The smooth transition to ISO 9001:2015 (from process-based approach to risk-based thinking framework) is a reaffirmation of its discipline and dedication in understanding and meeting stakeholders’ needs and requirements. The company has attributed this achievement to its core strength—its team that has been delighting customers with its agility and swift delivery and response.
The international standard, ISO 9001, specifies requirements to achieve quality management system. Top organizations from about 160 countries worldwide use it as basis for demonstrating ability for consistent provision of products and services required by regulators and customers.
With the high-standard requirements of ISO 9001, companies can constantly observe quality management system; keep customers, employees, and management satisfied; and facilitate continuous improvement of products, services, and business processes. On the financial aspect, the standard helps maintain cost efficiency.
An ISO 9001 certification is achieved only by organizations that have strictly followed the standard’s guidelines; fulfilled the requirements set; met customer, statutory, and regulatory requirements; and maintained proper documentation.