M Lhuillier is further empowering online sellers and buyers across the country, as the phenomenal rise of local online marketplace continues. The company’s reliable e-commerce solutions now include an online escrow service, providing a more secure platform for online transactions nationwide.
Through ‘Shop Safe,’ online sellers and buyers are provided with a transparent and secure service that guarantees successful and hassle-free transactions. As a trailblazing service, Shop Safe instills confidence among sellers and buyers, facilitating a trustworthy and secure selling and shopping experience.
How it works
Through the ML Wallet app, a buyer initiates the transaction by inviting a selected online seller to get into the sale transaction via the Shop Safe feature of the app. The seller can instantly accept the Shop Safe invitation if he/she already uses the app. Otherwise, the invitation is sent via SMS, encouraging the seller to download the ML Wallet app and create an account.
Once the invitation is accepted by the seller, details of the item/s are entered into the app (brand, model, description, photos, shipping weight and dimensions, price, among others). The information are forwarded to the buyer, who then accepts the notification.
The buyer then sends the payment for the transaction to the seller, still via the ML Wallet. This is how the escrow service works. The payment remains in the ML Wallet and would be released by the app only upon the successful completion of the transaction.
As a convenient solution, the service prompts the seller to drop off the item to a nominated M Lhuillier branch (there are over 3,000 M Lhuillier locations nationwide) for delivery. The receiving branch will take care of checking the item based in the description and properly seal it for shipping (through a logistics partner).
The buyer receives an SMS as notification when the item is already ready to be picked up from the nominated M Lhuillier branch. It is in this level when possible returning of the item to the seller is facilitated.
Total cost
Aside from the variable shipping fee and the agreed upon price tag of the item delivered, the buyer also shoulders the ‘Return Shipping Deposit,’ which will be used to cover the cost of returning the item to the seller (if the buyer has quality issues).
A shipping fee of at least ₱195 + 1% insurance validation is added to the agreed price tag of the item, a Shop Safe fee of ₱50, and the Return Shipping Deposit (which is given back to the buyer when not utilized throughout the transaction). The shipping fee varies depending on the transaction location (check out fees by Shop Safe).
The buyer then picks up the item in the nominated branch. If he/she decides to return the item due to defects, the ‘Return Shipping Deposit’ is used to cover the costs of shipping the item back to the seller. The buyer has at least 7 days to pick up the item, otherwise, it will be rejected and sent back to the seller.
When the transaction is completed, the payment in escrow is then released to the seller.
Security for sellers and buyers
Because of the escrow component, Shop Safe is more secure for both the seller and the buyer. It is an effective way to prevent fraud and scams and provides buyer protection from receiving defective, damaged, or counterfeit items. The escrow can be held until the buyer becomes satisfied with the purchase. At the same time, the sellers are protected against disputes, chargebacks, and non-payment.
Shop Safe is a highly recommended service for transactions in various social media and online platforms like Facebook Marketplace, Carousell, Instagram, and others.
Download the ML Wallet app now and experience the secured escrow payment service for your online purchase transaction through Shop Safe. To know more about Shop Safe, visit https://mlhuillier.com/ml-moves/ or inquire through any of over 3,000 M Lhuillier branches nationwide.