Small biz staff need less employer support than counterparts in bigger firms

A recent global poll conducted by Kaspersky has found that employees working in small firms (with less than 50 staff) ask less employer support when working remotely compared to those working in larger businesses.

Based on that survey, 41% of small company employees working at home would like to get employer support in the form of social aid and additional benefits like assistance or subsidy for internet or phone bills. In comparison, 47% of employees in medium-sized firms would want the same kind of backing.

A similar pattern was also noticed when survey respondents were asked about the technology support their employers could provide. About 35% of employees of small businesses may prefer to get support in the form of equipment and IT tools, compared to 41% of employees by the bigger firms. Analysts think this could be because employees of small organizations are more commonly arranging their own working environment, using personal devices at work, and taking care of access to work services.

In terms of emotional or psychological support, 23% of respondents from small firms and 25% from bigger businesses want their employers to provide mental health support.

“People who have experience working in small businesses may feel more self-sufficient in the new working reality and this has helped their organization to concentrate all of their resources on survival,” said Kaspersky SMB Products Product Manager Ivan Salikhov. “However, to maintain employee productivity and morale, it is still important to make sure that staff has all that they need for work. When it comes to their technology set up, employees need help to use IT securely even if working on personal laptops and managing access to all web services alone.”

Kaspersky recommends the following actions to make remote working conditions more ideal for employees:


  1. Organize ‘ask me anything’ sessions between employees and the management to facilitate regular open and honest communications.
  2. Run surveys to better understand employees’ sentiments about work. This could help the management make better and more balanced company decisions.
  3. Keep the teams informed and regularly remind them about hot to remain safe and healthy these days.
  4. Open the communication with the HR and IT teams so all employees can easily and immediately solve their work-related issues.
  5. Educate employees about basic security practices especially when working remotely.
  6. Adopt a cloud-based security solution for protection against cyberthreats.