CCAP prioritizes the overall safety and welfare of contact center agents.
There is a major shift in job requirements amid an evolving IT-BPM industry.
CCAP and DICT successfully mounts first leg of Leadership Forum for 2018
IT-BPO industry’s Ayhee Campos shares her insights about life.
The sector shows no sign of slowing down, contrary to speculations.
Contact center group is all set to align with new global regulations on data privacy.
Local contact center firms cope with shift to customer experience.
Alarming report reflects the quality of graduates our education system produce.
Find out how this will affect call center agents in the Philippines.
This year, Contact Islands will focus on providing the best customer experience.
One of Asia’s biggest data privacy summits will be staged in Manila.