Teleperformance launches Cloud Campus hubs at Aura and Fairview sites

(Press Release)

Teleperformance has launched its newest Teleperformance Cloud Campus hubs. In a recent virtual event, the business process outsourcing firm’s (BPO) founder and chief executive officer Daniel Julien introduced the Cloud Campus facilities that are already operational at TP Aura and TP Fairview.

The Cloud Campus hubs at Teleperformance Aura and Fairview sites serve as the operational command center of virtual teams. Home-based interaction experts can now work from anywhere while remaining connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected while maintaining operational efficiency. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (T.A.P.) with best-of-breed technologies to form a uniquely efficient global solution.

The operating capabilities of Teleperformance Cloud Campus include virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees. Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life.’

“The Teleperformance Cloud Campus model was designed to help businesses who are looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams. Teleperformance Cloud Campus also allows companies to ensure the health and safety of their employees, which remains a priority now and most certainly in the future, without compromising business continuity,” noted Mike Lytle, Chief Executive Officer of Teleperformance USA, Canada, and the Philippines.

Teleperformance Cloud Campus is available to support all industries, geographies, and applications. This delivery model is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare—several of which were implemented before the Covid-19 outbreak.