In compliance with the Philippine government regulations to control the Covid-19 outbreak and amid the enhanced community quarantine in Luzon and the state of calamity nationwide, Cebu Pacific and CebGo have cancelled all their domestic and international flights from March 19 until April 14, 2020.
Passengers who were affected by such cancellations are offered three options: rebooking, crediting of ticket amount in full to a travel fund, and full refund. All three options can be processed online through the ‘Manage Booking’ portal in the Cebu Pacific website.
Rebooking of flights is summarized in this infographic:
Follow the following procedures to store the full value of your ticket/s in a Travel Fund.
Meanwhile, if you opt to get a full refund, be reminded that transactions will be based on the mode of payment availed upon booking of the flight. If you paid in cash, your refund shall be claimed at a designated Cebu Pacific ticket office (from April 15 onwards). If payment was coursed through a debit or credit card, allow at least three billing cycles for the refund to be credited back into the account (in anticipation of a high volume of refund transactions).
The options are summarized here:
| Rebooking | Travel Fund | Refund | |
| Airline cancellation (March 15 to April 14, 2020) | With waived fare difference and change fee
Valid up to June 30 travel |
Full travel refund
Extended validity from 90 days to 180 days
Travel validity up to 12 months
Redemption: If GetGo member, can redeem online. If non-GetGo member, can redeem through ticket office or hotline (+632 87020 888). * |
Full refund
To be made according to mode of payment. If payment was made through debit or credit card, please allow at least 3 to 4 billing cycles for refund to be credited into the account. |
| Voluntary cancellation (April 15 to April 30, 2020) | Waived change fee only; fare difference will apply
No limit on travel validity as long as available in the website |
Full travel refund
Extended validity from 90 days to 180 days
Travel validity up to 12 months
Redemption: If GetGo member, can redeem online. If non-GetGo member, can redeem through hotline (+632 87020 888). * |
Not applicable |
*Ticket offices reopen on April 15 onwards