Jollibee enforces stricter dine-in safety protocols in over 1,000 PH outlets

(Press Release)


Jollibee has reopened its doors for customers and resumes operations in over 1,000 branches nationwide, following and implementing the strictest safety measures and sanitation protocols to ensure the safety of its customers and employees, while continuing to deliver quality food and service.

As they continue to bring Filipinos their well-loved langhap-sarap favorites, the country’s number one fast-food chain prioritizes the well-being of its employees and patrons by implementing intensified safety measures inside its stores. These are in compliance with the health protocol guidelines set by the Department of Trade and Industry for dine-in restaurants and fast-food establishments.

These procedures are also captured in an online video, “Beeda ang Safety at Saya.

Health comes first

Diners at Jollibee can be assured that their meals are not only great tasting and safe to eat but also properly handled, with the store team going through a rigorous safety process, including temperature checks and accomplishing a daily health form, before reporting for duty. Members of the crew are also required to wear face masks, face shields, and hand gloves when in the vicinity of the stores, and thoroughly sanitize all utensils every day. Meanwhile, store fixtures and hard surfaces such as doors and tables are cleansed every thirty (30) minutes, and self-order kiosks (SOKs) are disinfected after every use.

For a worry-free dining experience, the tables inside the stores are equipped with table guards and markers. This way, customers who are sharing a table can have added protection, allowing them to enjoy their meals with peace of mind. Jollibee’s Hygiene Ambassadors are always present to remind customers of the safety measures and to ensure that all protocols are being followed.

Table guards are installed so solo diners and small groups can enjoy their meals when dining in.

Safety in every step

Before entering the store, customers are required to go through a 3-step safety check—sanitizing shoe soles via a disinfectant mat, strict wearing of face mask, and contactless checking of temperature. To strengthen COVID-19 monitoring and contact tracing, customers are also required to fill out a health declaration form in compliance with the DTI guidelines.

While inside, customers need not worry while ordering their Jollibee favorites as 1-meter physical distancing is practiced, with floor markers to serve as their guide. Numbered cue cards are also given to both dine-in and take-out customers to manage the number of customers inside the store.

Jollibee Hygiene Ambassadors are assigned to ensure safety protocols are strictly followed inside every store.

Contactless transactions

When ordering, counter guards are installed and “No-Touch” transactions are observed to keep both the crew members and customers safe. And to lessen physical interaction, cashless payments can be made by customers through Happyplus card, credit card, debit card, or PayMaya.

For customers who would want to enjoy their Jollibee favorites from the comfort of their homes, Jollibee also applies the same safety standards in preparing food orders and “No-Touch” protocols for delivery via or their #8-7000 hotline.

“Ensuring utmost cleanliness and safety have always been vital in Jollibee’s operations. Now, as we welcome customers back into our stores, we will continue to uphold our commitment to providing best-tasting food by further elevating our safety standards and safeguarding the welfare of both our store team and customers,” said Ferns Yu, Jollibee Philippines President.

Enjoy langhap-sarap treats at any of the 1,000 Jollibee branches now open to serve you in a safe, joyful way.


*All restaurants in PH are allowed to accommodate 50% of their dining capacity in all general community quarantine areas (including Metro Manila) beginning July 21, 2020.