CCAP calls for solutions to address cybersecurity issues in IT-BPM industry
CCAP mounts Digital Trust 2024.
CCAP
Contact Islands 2024 aligns vision and action for call center sector resilience
Vision meets action at Contact Islands 2024.
PH contact center firms continue to post slow attrition rates—CCAP
Call centers thrive in the digital age.
CCAP sets stage for Contact Islands 2024; still confident on AI Integration
Experience PH CX industry!
Threats or opportunities? Why the ‘heart of CX’ is beating more stable
CCAP holds Contact Islands 2023.
CCAP reiterates commitment to help boost PH economic recovery
CCAP counts on government support.
PH gov’t lauds local contact center sector for frontlining economic recovery
Contact centers shine in pandemic.
CCAP says PH contact center sector is leading industry rebound this 2021
Check out Contact islands ’21.
Contact center firms observe safety standards during earthquake
CCAP prioritizes the overall safety and welfare of contact center agents.
The impact of the new industrial revolution to IT-BPM Industry in PH
There is a major shift in job requirements amid an evolving IT-BPM industry.
PH contact center sector needs more leaders amid continuous growth
CCAP and DICT successfully mounts first leg of Leadership Forum for 2018
5 leadership lessons from a top Filipina BPO executive
IT-BPO industry’s Ayhee Campos shares her insights about life.
PH’s call center sector remains as strong contributor to economy
The sector shows no sign of slowing down, contrary to speculations.
CCAP to enforce strict data protection policies in 2018
Contact center group is all set to align with new global regulations on data privacy.
PH to keep leadership amid evolving global call center industry
Local contact center firms cope with shift to customer experience.
Only 35% of college graduates in PH are employable—report
Alarming report reflects the quality of graduates our education system produce.
Global contact center industry shifts focus to customer experience
Find out how this will affect call center agents in the Philippines.
3 issues to be tackled in upcoming ‘Contact Islands’ conference for BPOs
This year, Contact Islands will focus on providing the best customer experience.
BPO association holds data privacy summit on July 20
One of Asia’s biggest data privacy summits will be staged in Manila.