CCAP rebrands into CXAP; leads next-growth chapter as ‘Contact Islands’ turns 10
Rebrand indicates industry shift dure to AI.
Contact Islands
Threats or opportunities? Why the ‘heart of CX’ is beating more stable
CCAP holds Contact Islands 2023.
PH to keep leadership amid evolving global call center industry
Local contact center firms cope with shift to customer experience.
Only 35% of college graduates in PH are employable—report
Alarming report reflects the quality of graduates our education system produce.
Global contact center industry shifts focus to customer experience
Find out how this will affect call center agents in the Philippines.
3 issues to be tackled in upcoming ‘Contact Islands’ conference for BPOs
This year, Contact Islands will focus on providing the best customer experience.