Teleperformance PH works with gov’t agencies for 4th leg of vaccine program

(Press Release)

Teleperformance (TP) Philippines, a global leader in outsourced omnichannel customer experience management, along with the Department of Health (DOH), Department of Labor and Employment (DOLE), and Metropolitan Manila Development Authority (MMDA), inaugurated the fourth leg of the Bayanihan Bakunahan initiative, which expands the government’s national vaccination program focusing on the Filipino workforce.

This is in line with TP’s commitment to ensure the health and safety of their employees. Through this partnership, the government is kicking off its stronger collaborations with the private sector to make vaccines more accessible by bringing it straight to workplaces.

A ceremonial vaccination was recently held at TP Ayala, which was graced by government officials such as National Task Force Against Covid-19 Chief Implementor Sec. Carlito Galvez Jr., MMDA Undersecretary Hon. Frisco San Juan Jr., DOLE Undersecretary for Labor Relations Atty. Benjo Santos M. Benavides, and DOH Director IV Dr. Gloria J. Balboa.

Teleperformance Philippines employees get their vaccines in the workplace as part of the government’s efforts to collaborate with the private sector.

Also present in the event was Teleperformance Philippines Senior Vice President for Human Capital Resource Management Jeffrey Johnson, who shared, “[It’s] exciting that the government is opening up opportunities for people to get vaccinated right in their workplace. This is important for companies like Teleperformance because we have around 57,000 employees in the Philippines and to give vaccines straight to the workplace is a great opportunity for us to keep everybody safe and at the same time for the government to be able to provide a valuable service.”

National Task Force Against COVID-19 Chief Implementor Sec. Carlito Galvez Jr., “The BPO industry had a large contribution to our country’s economy. That’s why the government’s efforts are as large when it comes to making sure all workers in the industry get their vaccines. (Napakalaki ng ambag ng BPO industry sa ekonomiya ng ating bansa kaya naman ganoon din ang pagpupursigi ng pamahalaan para lahat ng empleyado ng industriyang ito ay mabigyan ng ating booster shot.)

Atty. Benjo Santos M. Benavides, Undersecretary for Labor Relations of the Department of Labor and Employment, shared, “BPO was one of the industries permitted to operate even during the height of the pandemic, and on behalf of the Department of Labor and Employment, we would like to extend our gratitude to the BPO industry for preserving employment and avoiding displacement and of course taking care of your workers and to some extent, their families.” Benavides added, “The government in partnership with the private sector, for one, Teleperformance, is making more accessible the vaccines to the workers.”

In the Philippines, the Information Technology and Business Process Management (IT-BPM) industry is one of the top employers and is said to have about a 1.4 million strong workforce, according to IT & Business Process Association of the Philippines (IBPAP) president Jack Madrid.

Teleperformance employee gets her booster shot during the ceremonial vaccination at the Telepeformance Philippines Ayala site in Makati City.

Dr. Gloria Balboa from the Department of Health also said, “We focus on the agencies or companies that have large percentages of employees who need to be vaccinated because they are the target group, like Teleperformance. (The agencies or companies na mayroong malaking porsyento pa na dapat mabigyan ng bakuna ay doon po tayo magpopokus, kasi target group na ito.)” Balboa added, “We are bringing vaccines and also the information closer to the homes and to the workplaces.”

Last year, Teleperformance Philippines also launched its own nationwide vaccination program, TPVac, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their employees working onsite, with their facilities being awarded a Certificate of Safety Seal for its compliance to health and safety protocols against Covid-19.

In 2021, Teleperformance Philippines was also certified Great Place to Work® for the fourth consecutive year and became a part of the 25 World’s Best Workplaces™ for all industries, which was determined through creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all.


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