Teleperformance is offering its comprehensive TP Cloud Campus model with its work-at-home (WAH) solution to local businesses. This solution allows organizations to instantly roll out fully trained and equipped WAH remote support and operations teams. The remote teams can provide tech-enabled delivery and assure brands of quality interactions that make customers satisfied.
The TP Cloud Campus model includes all essential processes like hiring, training, and managing remote teams while ensuring secure and excellent customer experiences, which are both high-tech and high-touch. Expert and experienced teams of professionals run this model. Such professionals have notably delivered results while operating under strict community quarantines and health protocols.
The model comes amid an ongoing socio-economic crisis that inevitably shapes customer perception, expectations, and experiences. The changing market landscape presses the need to further accelerate the adoption of digital technology to help any business cope with the times.
“Years of experience and commitment, combined with the company’s culture of innovation and continuous learning, have allowed us to offer the domestic market with comprehensive turn-key solutions that produce results,” said Teleperformance Philippines Chief Operations Officer Mike Lytle.
The business process outsourcing (BPO) firm has the global scale, in-depth expertise, and solution breadth and depth to help address concerns regarding data security, agent accountability and productivity, and employee engagement.
“Our mission is to help these enterprises and industries to maximize the value of the latest technologies for the benefit of their customers and their stakeholders. By enabling their digital transformation with tested infrastructure and expertise, we help them hit the ground running. This is important because we all win when the economy recovers its strength and gets back to growth,” Lytle added.