foodpanda treats its delivery riders not just as partners but also as modern-day heroes, especially during the current pandemic. That is why the on-demand food delivery service continuously ensures the overall safety and wellbeing of those riders.
To spread good vibes and promote a healthier and more positive state of minds, foodpanda takes best care of their riders in these practical, yet caring ways:
1. Shouldering of unnecessary expenses on bad orders
There are still some inconsiderate customers who cancel orders at the last minute, or worse, don’t show up when the orders are delivered. At foodpanda, riders never worry about shelling out money to cover such losses. The company shoulders such costs.
2. Providing subsidies for basic/operational services
Foodpanda upholds the commitment to make sure all its riders have everything they need to do their jobs as best as they could. To make sure each rider is always connected, the company has a partnership with telcos Globe, PLDT-Smart, and Cherry Prepaid for exclusive deals so he/she can save up on data consumption and communications costs.
“foodpanda provides us with postpaid plans, meron ding discount sa gasoline tires, and many more,” said Maria Nazareth Gepayo, one of the many foodpanda riders.
3. Training on best practices for contactless delivery and sanitation
It is always a challenge to make sure the overall wellbeing and safety of riders and customers are observed especially during these times. That is why foodpanda has thoroughly trained its riders in new practices in contactless delivery and sanitation.
4. Providing protective gears against extreme weather
Rain or shine, foodpanda riders are provided with the necessary gear to protect them from the weather. Rider Stefhaniel Ong testifies, “Complete gear! And the most important [gear] para sa akin, na nakakatulong lalo’t ang panahon ay weather-weather, is yung poncho. Besides that, merong thermal bag (small for drinks and milktea, etc), at big box bag for bulk orders.”
5. Covering every rider with insurance
To make sure all riders really have good vibes and to protect them from inevitable and unexpected incidences, foodpanda makes sure the riders are covered by insurance. The company has partnered with insurer Manulife and micro-insurance provider Cebuana Lhuillier for this purpose.
“Para sa akin, accident insurance ang pinaka-importante sa lahat,” said another rider Jemar Villocillo. “Kase, hindi ko alam, at walang makakapagsabi, na sa araw-araw kong pagbiyahe ay ligtas ako makakauwi. Kaya ano man ang mangyari, alam ko may makukuha akong tulong dito sa insurance na mayroon sa foodpanda.”